Certificate IV in Community Services


Prepare yourself for a diverse and rewarding career in the community sector with a Certificate IV in Community Services.
You will gain a strong practical and theoretical base in welfare and social justice to work in a range of community support services.

You’ll be ready to provide support, education, advocacy or interventions for individual clients, groups or communities. This course will teach you to provide holistic support in residential and community settings.You’ll learn to respond to social, emotional, psychological and practical needs.

About the Program

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Occupational title may include:

  • Community services worker
  • Domestic violence worker
  • Family support worker
  • Outreach officer
  • Support worker
  • Welfare worker

Course Requirements:


English requirements:

  • must have an IELTS score of 5.5 or
  • must have a TOEFL iBT score of 46 or
  • must have a PTE Academic score of 42 or
  • must have a Cambridge English Advanced (CAE) score of 47 or
  • must have an OET score of pass

Training and Delivery:
Classroom delivery: Face to face training and Practical Placement.
Please note that the assessment methods for this course includes Theory component and mandatory practical placement component of 120 hours. You must complete placement hours to be able to achieve the competency in the units and successfully complete the course.

International: 52 weeks

Units of Study:

Students will need to complete 15 Units of Competency, consisting of 7 Core and 8 Elective units.

Core Units of Study
Facilitate the interests and rights of clients
Assess co-existing needs
Use communication to build relationships
Work with diverse people
Work legally and ethically
Develop and maintain networks and collaborative partnerships
Maintain workplace health and safety
Work in an alcohol and other drug context
Recognise and respond to crisis situations
Work with people with mental health issues
Provide recovery oriented mental health services
Identify and respond to children and young people at risk
Work with people experiencing or at risk of homelessness
Engage with health professionals and the health system
Recognise and respond appropriately to domestic and family violence